Overview of Representative Projects
HDOH Strategic National Stockpile (SNS) Full-Scale Exercise (FSE) (2019-2020)
ReadyZoneHQ designed, developed, conducted, and evaluated a statewide Strategic National Stockpile Full-Scale Exercise (SNS FSE ) for the Hawaii Department of Health. The goal of the exercise was to ensure that HDOH could effectively deliver medical countermeasures (MCM) to each Neighbor Island. The exercise was conducted over a four-day period to test Security; Reception, Staging and Storing (RSS) warehouse operations; and Delivery operations on Oahu and neighbor islands. More than 200 participants from over two dozen organizations took part in the exercise. ReadyZoneHQ provided a detailed After Action Report/Improvement Plan (AAR/IP) and conducted an After Action Meeting (AAM) with stakeholders to review issues identified during the exercise.
“RZHQ was an enormous help/asset to DOH for this exercise.”
“After the exercise, I clearly understood the agency’s role in the incident.”
“I thought the drill was well planned out with a great team effort.”
HDOH Department Operations Center (DOC) Functional Exercise (FE) (2019)
ReadyZoneHQ designed, developed, conducted, and evaluated a Department Operations Center (DOC) Functional Exercise (FE) for the Hawaii Department of Health (HDOH). The goal of the exercise was to ensure that HDOH had the ability to effectively and efficiently synchronize efforts with other offices/divisions in response to a Category IV hurricane in accordance with relevant plans and procedures. The exercise assessed the following Public Health Preparedness (PHEP) Capabilities: Emergency Operations Coordination, Information Sharing, Community Recovery, and Mass Care. ReadyZoneHQ provided a simulation cell (SIMCELL) to increase realism for participants, and stress the ability of the DOC to respond to injects received through multiple communications channels. ReadyZoneHQ provided a detailed After Action Report/Improvement Plan (AAR/IP) and conducted an After Action Meeting (AAM) with stakeholders to review issues identified during the exercise.
“Extremely well-organized exercise books, MSELs, scenario, and
“The situation felt real – and that these things would happen.”
State Emergency Support Function (SESF) #12 (Energy) Operations Training (2019)
ReadyZoneHQ designed, developed, and conducted four training sessions to support the Hawaii State Energy Office’s (SEO) Emergency Management and State Emergency Support Function (SESF) #12 energy assurance mission. Each training session contained best practices, lessons learned, and incorporated group activities and knowledge checks/surveys. ReadyZoneHQ provided a Quick Look Report after each training session to capture feedback from participants. ReadyZoneHQ then incorporated video clips of each training session into a Just-in-Time Training (JITT) computer-based training course to support future training for the office.
“Great tools provide guidance on what needs to be done”
“This course opened my eyes thus, I’m in a better position for home and family”
“The course was very helpful with information, examples, suggestions, etc. Thank you.”
Hawaii Department of Health Department Operations Center Training (2019)
ReadyZoneHQ designed, developed, and conducted two training workshops to train Department Operations Center (DOC) staff on their roles and responsibilities. The training familiarized participants with the HDOH Emergency Operations Plan (EOP) and used a Hurricane scenario to increase realism for participants. After each session, ReadyZoneHQ provided Quick Look Reports which contained a review of the workshops, a summary of participant feedback, and a list of training participants.
“Very knowledgeable in the sector.”
“Great interaction between participants”
KLEAN Tsunami Tabletop Exercise (TTX) (2019)
ReadyZoneHQ designed, developed, conducted, and evaluated a Tabletop Exercise (TTX) for the Kapolei Local Emergency Action Network (KLEAN). The TTX focused on preparedness, coordination, and response actions based on the threat of a Tsunami impacting the Kapolei community. The exercise included participants from 40 Local, State, and Federal agencies as well as non-profit and private sector organizations. ReadyZoneHQ provided a detailed After Action Report/Improvement Plan (AAR/IP) and conducted an After Action Meeting (AAM) with stakeholders to review issues identified during the exercise.
“Great TTX, great facilitator, thank you.”
“This was extremely helpful to understand the dynamics.”
Hawaii Complex Coordinated Terrorist Attack Project (2019-2020)
ReadyZoneHQ supported the Hawaii Office of Homeland Security in designing, developing, and conducting a series of workshops focused on a Complex Coordinated Terrorist Attack (CCTA) scenario in three counties in Hawaii. ReadyZoneHQ followed the Homeland Security Exercise and Evaluation Program (HSEEP) methodology conducting initial, mid, and final planning meetings in each county with key stakeholders to develop workshop materials. ReadyZoneHQ focused workshop activities on identifying issues, capabilities, and resource gaps. After each workshop, ReadyZoneHQ provided a customized Quick Look Report to each jurisdiction that highlighted key actions to take to improve preparedness.
“This workshop was very well done.”
“Great workshop! Gets you thinking.”
“The moderator/instructor was phenomenal in his way to put things plainly and
move the conversation along.”
“Excellent facilitation and knowledgeable facilitators with good experience.”
HDOH Response After Action Report/Improvement Plan (AAR/IP) (2018)
ReadyZoneHQ developed a “real-world” After Action Report/Improvement Plan for the Hawaii Department of Health’s (HDOH) response to three separate events that occurred in 2018: the Kilauea Volcano Eruption, Hurricane Lane/Tropical Storm Olivia, and the Kauai Flood events. ReadyZoneHQ analyzed local, state, and federal documentation from each event, and conduct interviews and a survey of participants to gather feedback on issues and recommendations. In addition, ReadyZoneHQ developed a draft policy and procedure manual outlining organizational roles and responsibilities to clarify activation and utilization requirements for external resources supporting HDOH.
“This AAR was 10x more effective.”
“Awesome AAR workshop! Great facilitation we actually made some headway…”
“Your facilitation at these workshops is extremely helpful. I appreciate that you keep
us on track and capture all of the feedback in a concise and efficient manner.”
Hawaii State Emergency Support Function (SESF) #12 (Energy) Operations Guide (2018)
This project involved developing the Hawaii State Energy Office (HSEO) Operations Guide to improve the Hawaii Department of Business, Economic Development & Tourism’s (DBEDT) ability to support its energy assurance mission.
The Operations Guide provides practical operational guidance for staff to increase the DBEDT’s readiness to respond to High Impact, Low-Frequency events that could result in an energy supply disruption as a result of a declared energy shortage or a catastrophic incident. The Operations Guide includes incident-phase related roles, responsibilities, checklists, and job aids.
Hawaii Gas Incident Command System (ICS) Training and Hazmat Tabletop Exercise (TTX) (2018)
This project involved completing a review of Hawaii Gas Hazmat related response plans, policies, and procedures. ReadyZoneHQ conducted ICS training and a two-hour Hazmat tabletop exercise for the Hawaii Gas statewide leadership team to include the CEO.
ReadyZoneHQ designed the TTX to provide participants with an overview of the current Hawaii Gas Emergency Response Plan, exercise and evaluate how Hawaii Gas maintains incident situational awareness, and assess the interface between the incident command and the emergency operations center. A total of 35 staff participated in the TTX either in person or via webinar.
Hawaii Emergency Management Agency (HI-EMA) – Hawaii Temporary Emergency Power Strike Team Annex (2018)
ReadyZoneHQ assisted the Hawaii Emergency Management Agency with the development of the Hawaii Temporary Emergency Power Strike Team (HTP-ST) Annex. This planning effort involved identifying roles, responsibilities, capabilities, and limitations of agencies to support response to a catastrophic disaster impacting critical infrastructure.
The annex specifically focused on the development of the processes and procedures needed to identify affected facilities, monitor their status, prioritize emergency power requirements, and coordinate state and local temporary power requirements and distribution in a resource-constrained environment.
Kapolei Local Emergency Action Network (KLEAN) Catastrophic Table-Top Exercise (TTX) (2018)
This project involved completing a review of background information for response plans, procedures and policies focused on the response to a Catastrophic Incident in the Kapolei area including a Hazmat incident. ReadyZoneHQ conducted a TTX for local, state, federal, the private sector, and non-governmental organizations.
This TTX was designed to allow players to assess policies and procedures as they pertain to the KLEAN organizations. Specifically, the exercise allowed players to test the following core capabilities:
- Capability: Planning
- Capability: Situational Awareness
- Capability: Operational Coordination
Stop Flu at School (SFAS) Workshop (2018)
This workshop brought county, state, and federal stakeholders together and focused on identifying and analyzing the strengths and areas for improvement of the of the 2017-2018 SFAS program. The SFAS program serves to reduce influenza transmission in communities by vaccinating school children throughout the state of Hawaii.
The participants, representing both educational and medical agencies, assessed the program results against the stated program objectives and aligned them with the following Public Health Emergency Preparedness (PHEP) Capabilities:
- Community Preparedness
- Emergency Operations Coordination
- Emergency Public Information and Warning
- Medical Countermeasure Dispensing
- Medical Materiel Management and Distribution
- Volunteer Management
“Facilitation was done very well! The format worked well!”
Par Hawaii Emergency Response Plan Table Top Exercise (TTX) (2018)
This project involved completing a review of background information, response plans, procedures, and policies for Par Hawaii focused on their response to an Oil Fire/Spill Incident at their main refinery.
The exercise centered on Par Hawaii’s operations center staff and consisted of 15 participants focused on the following core capabilities:
- Situational Assessment
- Operational Coordination
“Great job using external resources to put this TTX together!”
“Great facilitation with an experienced facilitator”
Hawaii Emergency Management Agency Makani Pahili 2017 Emergency Power Table Top Exercise (TTX) (2017)
In February 2017, the Hawaii Emergency Management Agency (HI-EMA) conducted a series of workshops in preparation for Makani Pahili (MP) 2017 to continue its’ ongoing efforts to address temporary emergency power planning requirements as required by the 2015 Hawaii Catastrophic Hurricane Plan.
Workshop participants validated lists of critical facilities in each county, identified missing data, and then used a structured process and a newly developed Facility Prioritization Tool to prioritize critical facilities that could require temporary emergency power. The Facility Prioritization Tool (FPT) provided the ability for the first time to rapidly prioritize which facilities should receive generators in each county based on the criteria selected by decision-makers.
This effort culminated with the emergency power Table Top Exercise (TTX) on July 13, 2017, which had over 60 representatives from 40 County, State, Federal, non-governmental organizations, and the Private Sector. The TTX reinforced the importance of the state having a comprehensive list of critical facilities throughout the state.
“Outstanding facilitator. Nice Work!”
“The facilitator did an excellent job bringing out the impacts at the state level. He challenged the group to understand gaps and the information needed to facilitate senior leader discussions.”
Hawaii Visitor Coordination Annex (2017)
The Hawaii Visitor Coordination Annex (VCA) is an all-hazards – joint plan, developed by the Hawaii Emergency Management Agency (HI-EMA) with county emergency management agencies and visitor industry stakeholders. The Annex is an acknowledgment that the care of visitors during emergencies and disasters deserves special planning consideration, given the substantial size of the visitor population and the importance of the industry to the state’s economic health.
The VCA establishes the organizational structure, roles, responsibilities, and procedures that the government and the visitor industry use to coordinate emergency support to the visitor population and relay information and needs throughout all incident phases.
Hawaii Emergency Management Agency (HI-EMA) Business Resource Center Annexes (2017)
ReadyZoneHQ developed the Business Resource Center (BRC) Annex to assist the Hawaii Emergency Management Agency (HI-EMA) with the challenge of connecting public and private entities across industries and sectors to develop and enhance industry and sector resilience in Hawaii after a catastrophic event.
The BRC Annex addresses the HI-EMA Business Resource Center’s role in supporting the recovery of the private sector following a disaster. The annex identifies key business programs and services that may be available to support business recovery and to establish how the county, state, federal and non‐profit agencies administering these programs coordinate to help business owners navigate and access these resources.
The annex reflects the BRC mission, which is to serve as a physical and virtual space where the government and the private sector collaborate to share resources and information before, during, and after a disaster.
Hawaii Emergency Management Agency Computer Based Training Course (2017)
ReadyzoneHQ assisted the Hawaii Emergency Management Agency (HI-EMA) to develop a required 2.5-hour, professionally narrated, computer-based orientation course for the State Emergency Response Team, which includes, HI-EMA staff, Emergency Management Officers and Emergency Support Function representatives. The course was created to meet state department emergency management training requirements and included the following topics:
- An introduction to emergency management
- Hawaii’s hazards and vulnerabilities
- Emergency management basics
- Emergency management roles and responsibilities
- State Emergency Response Team activation
Each course contained the following:
- Lesson Introduction
- Lesson Content
- Lesson Summary
- Knowledge Check
Hawaii Department of Health Strategic National Stockpile Functional Exercise (FE) (2017)
The goal of the Strategic National Stockpile Functional Exercise 2017 (SNS FE 2017), conducted on June 14, 2017, was to ensure the HDOH Department Operations Center (DOC) had the capability to effectively and efficiently coordinate an SNS response in accordance with relevant plans and procedures.
SNS FE 2017 was designed to specifically assess the following Public Health Preparedness Capabilities:
- (Capability 3) Emergency Operations Coordination;
- (Capability 6) Information Sharing; and
- (Capability 9) Medical Materiel Management and Distribution.
“Facilitators were very knowledgeable and familiar with proper DOC procedures.”
“This exercise created an excellent learning environment.”
“Great job ReadyZoneHQ”